First Class Specialists in Cleaning (815) 458-6383

Frequently Asked Questions

How much do you charge? For carpet and. furniture we can quote you a firm price over the phone using our chart for the type of room or piece of furniture and the services that you are having done in that room ( furniture moving, protector, pet odor treatments, etc.). For tile and wood floors, we will need to inspect. Everything that is needed to give you the best quality job possible is included in the price. We are opposed to (bait with a low price, switch to a high price) tactics!

How soon can we walk on the carpet? Our technician will provide you with a pair of shoe covers so that you may walk on it right away, if necessary. It is best, however, to avoid walking on it as much as possible until It is dry (4 -12 hrs, average).

How often should I clean my carpets? Do you have pets in the home? How many people live in the home? How many children are in the home? Are your carpets light in color? These are some questions to ask yourself when determining this, most warranties require cleaning by a hot water extraction system every 12. 18 months. EPA studies suggest that in a normal environment, a residence with pets and children should be cleaned every 3 - 6 months. We find that many of our clients have most frequently used areas done every 6 months and the rest done annually. This seems to deliver the best results for both health and appearance.

Do you move furniture? There are different ways a room can be processed for cleaning. Generally; the customer removes as many of the smaller items as possible. Then, we can clean around the larger pieces or, if desired, we can mo~ them, clean, and then replace them on protective tabs or blocks. Some very large or delicate pieces may not be able to be moved.

What cleaning method do you use? Our company is experienced in all methods of carpet cleaning. A carpet cleaning company should never be chosen based only on cleaning method. A fair job or a lousy Job can be achieved with any method. However for residential wall to wall carpeting, truck mounted hot water extraction is recommended. Done properly, hot water extraction will remove more soil and spots. It will also sanitize the carpet whereas other methods have no capability of removing contaminants (like pollen, pesticides, deter- gents, exhaust, etc.) Regardless of what other companies advertise, carpet manufacturers require hot water extraction to maintain their warranties.